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Help Desk

Advanced Feedback
Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
http://www.activefeedback.com/af/
Blue Pumpkin Software, call center workforce scheduling and forecasting
Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers
http://www.blue-pumpkin.com/
Chatbroker
Provides live internet chat e-commerce software for online, real-time customer service and support solutions for businesses.
http://www.chatbroker.com/home.html
Chordiant Software
Customer Relationship Management (CRM) applications tailored for today's dynamic e-business environments, using a unique approach to create a single view of the customer across the enterprise.
http://www.chordiant.com/home.html
CustomerManage.com
Develops and markets help desk and customer service software.
http://www.customermanage.com/
Davox Corporation
Develops, produces and markets computer-aided communications systems which automate and integrate telephone and data communications functions in applications, such as collections, customer service and telemarketing. (Nasdaq: DAVX).
http://www.davox.com/
EContacts
Provides software and services for e-mail marketing and customer relationship management, allowing customers to send targeted e-mail to virtually anyone.
http://www.econtacts.com/
EDI Specialists
We have assisted the largest to successfully convert and maintain an accurate supply chain.
http://www.geocities.com/EDImember/index.html
Fraser Williams
Customer response software for tracking complaints and for surveys.
http://www.fwcommercial.com/
Fuzz Technologies, Inc.
Develops artificially intelligent software for web based interactive customer service and customer relationship management strategies.
http://www.fuzztech.com/
GWI Software, Inc.
GWI Software is the provider of IT Helpdesk and Customer Relationship Management (CRM) solutions for the Lotus Notes/Domino/Web platform.
http://www2.gwi.com/websites/gwi99site.nsf?OpenDatabase
Infinium
Infinium delivers personalized business planning and implementation services, a range of Web applications with practical business functionality, and your choice of rapid deployment options.
http://www.s2k.com/
Inovaware
Provides the billing and customer care infrastructure software needed to manage your Internet business.
http://www.inovaware.com
Lynk Software, Inc.
Software for tracking customer complaints and corrective actions enabling the user to enhance customer relations while achieving real continuous improvement.
http://www.lynksoftware.com/
NetCall Telecom
Intelligent telephony services for more efficient customer response, qualification and conversion.
http://www.netcall.com/
Novavox - International
Company offers computer/telephony integration (CTI) solutions for home and business. The Smartphone product line offers Windows-based unified messaging and automated call processing.
http://www.novavox.com/
Performance Driven Change
Mechanism to assess customer service representatives; Improve quality service for your customers; measurement of quality, effectiveness.
http://www.pdchange.com
Practical Solutions, Inc.
The Service Solution is a comprehensive software package for service-industry companies.
http://www.theServiceSolution.com
Precision
Developer of Helpdesk solutions. Look to Precision to deliver leading edge Helpdesk technology.
http://www.pcaonline.com/
Prefersoft
Web-based customer relationship management (eCRM) software. e-Business applications include call centers, customer service, sales force automation (SFA), technical support and help desks.
http://www.prefersoft.com
Primus
eService software for eBusiness. Enables companies to effectively manage all points of contact with their customers and create real value with every customer interaction.
http://www.primus.com/default.asp
RealCall
Acquisition, retention solutions via online web call back technology. Call-back or call me tools encourage customer dialog.
http://www.realcall.net/index.ihtml
RedCelsius
Scalable enterprise relationship mangement (ERM) solution by delivering a unified sales, marketing, customer service, and e-business software solution (CRM) to maximize sales revenues and minimize costs.
http://www.redcelsius.com/
Site Assistant
Live Customer service and support. Offering assistance and help customers and visitors. Free.
http://www.siteassistant.co.uk/
SupportWizard
Software for Web based customer support, escalation and bug tracking
http://www.iscusa.com/
TrackWise
Track problem reports, complaints, service calls, requests and action items.
http://www.sparta-systems.com/custcare.html
TrackWise - Customer Relationship Management Tracking Software
Track customer complaints, problem reports, service calls, requests and action items. TrackWise is fully customizable.
http://www.sparta-systems.com/crm.html
WonderDesk
Web based help desk software that offers management for your customer service and technical support, handles your ticket tracking, problem reporting and call statistics.
http://www.wonderdesk.com
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